This policy explains what Eurotrans Express does with information connected to our text messaging program: what we collect, why, who sees it, and how long we keep it.
We do not sell your information, and we do not share it for advertising. Mobile numbers and consent collected for this program are never sold, rented, or shared with third parties for their own marketing. This includes affiliates. The only sharing is with the service providers who deliver the messages on our behalf, and where the law requires it.
1. What we collect
- Your mobile number, and the name or role it is associated with.
- Your consent record: when and how you opted in, and any later opt-out.
- Message content and metadata: the text of messages exchanged with us, timestamps, delivery status, and any photographs or documents you send us.
- Operational context: the load, shipment or application a message relates to.
We do not ask for payment card numbers, Social Security numbers or medical information by text, and you should not send them. If any reaches us that way, we remove it from the message record.
2. Why we use it
- To dispatch loads and run daily transportation operations.
- To collect proof of delivery and the paperwork a shipment requires.
- To authorize fuel and advances, and to resolve settlement questions.
- To meet safety and regulatory obligations, including recordkeeping under U.S. Department of Transportation and FMCSA rules.
- To coordinate pickups and deliveries with customers, brokers and facilities.
- To respond to employment applications and arrange interviews or orientation.
- To honour opt-outs and demonstrate that we did so.
- To investigate misuse, fraud or a safety incident.
3. Who we share it with
| Recipient | Why |
|---|---|
| Our messaging and telephony providers | To transmit and deliver the messages themselves |
| Mobile carriers | To deliver messages to your handset |
| Customers, brokers and facilities | Only the shipment details needed to complete a load you are running |
| Regulators, auditors and law enforcement | Where the law requires it, or to establish or defend a legal claim |
Our providers act on our instructions and may not use your information for their own purposes.
4. Opt-in and opt-out
Join by texting START to 773-992-9833, by giving your number during onboarding, or by ticking the optional SMS consent box on ouremployment application request form. Leave by replyingSTOP, CANCEL, END, QUIT,UNSUBSCRIBE or STOPALL. For help, reply HELP or contact us using the details below.
When you opt out we keep a minimal record of the number and the fact that it opted out. We need that to avoid messaging you again.
5. How long we keep it
Message records connected to a shipment are kept as long as the shipment file, and for the period our transportation and tax obligations require. Consent and opt-out records are kept for as long as we operate the program plus four years. Recruiting messages from applicants we do not hire are kept for one year.
6. Message frequency and rates
Message frequency varies with operational need. Message and data rates may apply under your mobile plan. Eurotrans Express does not charge for these messages.
7. Security
Access to message records is limited to staff who need it for their role. We use encrypted connections between our systems and our messaging providers. No transmission over a mobile network is completely secure, and SMS in particular is not encrypted end to end, which is why we ask you not to send sensitive identifiers by text.
8. Your choices and rights
You can opt out at any time, ask us what number and consent record we hold for you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within 30 days.
Residents of some states have additional rights over personal information. We honour those requests regardless of where you live. We do not sell personal information or share it for cross-context behavioural advertising, so there is nothing to opt out of on that front.
9. Children
This program is not directed to anyone under 18, and we do not knowingly collect their information.
10. Changes
We may update this policy. The effective date above shows the current version, and material changes will be notified through the program.
11. Contact
Eurotrans Express
700 Nicholas Blvd, Ste 201, Elk Grove Village, IL 60007
Tel: 773-992-9833
Email: daniel@eurotransexpress.com